While Ministries of Foreign Affairs deliver routine assistance to citizens abroad, they are also responsible for managing the impacts of foreign crises that involve citizens.  Intense media and public scrutiny as witnessed by the South East Asian Tsunami can make the managment of a consular crisis a very high profile event.

WorldReach Software has helped governments assist millions of people involved in crises abroad since 1993.

CrisisReach is the only consular crisis product that has been used and refined through extensive operational usage in real life consular crises. CrisisReach is a comprehensive integrated crisis management solution that provides the ideal balance of proactive and reactive tools and extends the reach of a government beyond its borders to help provide assistance to citizens in need – wherever the crisis may occur.

Input Headquarters Missions		CONTINGENCY PLANS FUNCTIONS Development, storage and exchange of contingency planning information for use by HQ and missions FEATURE Electronic filing of contingency reports by missions for HQ review		OUTBOUND COMMUNICATION Published contingency plans
		Potential Affected People TRAVEL ADVICE FUNCTIONS Allows for the selection, creation or modification of a travel report for any country and sub-national unit FEATURE Template structure for standardized categories Archival and retrieval of travel reports		OUTBOUND COMMUNICATION Travel reports
Methods of Registration In-person/Telephone Traveler Online Fax/Mail Form Types of Crisis Communication		Potential Affected People REGISTRATION FUNCTIONS Search, enter and update registrant and trip information Selectively manage registrants/trips FEATURE Template structure for standardized categories Archival and retrieval of travel reports   Potential Affected People		OUTBOUND COMMUNICATION [sms, email] Registrants Warden networks
Enquiries Telephone Affected Person Telephone Enquiries Online 3rd Party Organization		CRISES FUNCTIONS Record affected person information Produce reports and accurate statistics Assign relationships between affected people FEATURE Identification and resolution of duplicate entries Information can be entered and immediately retrieved by case offices at both HQ and missions via a shared database   Long-Term Assistance   ASSISTREACH		OUTBOUND COMMUNICATION Affected people Callers

CrisisReach is comprised of four modules: Contingency Plans, Travel Advice, Registration and Crises. The modules are designed to effectively function both independently and collaboratively with each other - providing flexibility to the Ministry to address their particular needs.

Contingency Plans Pro-actively facilitates the development, storage and exchange of contingency planning information for use by headquarters and missions. These contingency plans are implemented when emergencies such as political or civil unrest, major accidents or natural disasters arise in foreign countries. The module allows missions to electronically file their contingency reports for review and approval by headquarters as well as allows headquarters to run reports on plans due for review.

Travel Advice Enables Ministries to post travel advisories on their website to help educate citizens and allow them to make informed choices prior to departure. This module allows for the selection, creation or modification of a travel report for any country and sub-national unit (geographical area within country) using templates created for standardized categories. Additionally, travel reports are archived each time a new one is created and can be easily retrieved by country or sub-national unit and sorted by date/time.

Registration Supports the registration of citizens living or traveling abroad. This information aids in emergency situations where it is used to locate citizens, provide emergency communications assistance and to manage the warden system. An online component provides citizens with the ability to log on to the Internet and record their own registration details prior to departure. Information on pre-registered or self-registered citizens from this module can also be passed to the Crises module in the event of a crisis.

Crises Provides management of the large numbers of enquiries that come from affected people, concerned friends and family during a crisis and allows for authorized users to quickly record pertinent information and proceed to the next call. Information can be entered and immediately retrieved by case officers at both headquarters and missions via a shared database about the affected persons, their needs and related callers. The module also has vital functionality to alert users to the possibility of duplicate entries of the same individual, allowing reconciliation and ultimately the production of accurate reports. Individuals can also submit an online enquiry on an affected person as an alternative to telephone calls.